511 North Circular Road, Dublin 1 Phone: 01-8197834 Mobile: 085-1234154 / 087-7909824
511 Tech Solutions – Maintenance Support Contract - Outline
Aims and Objectives of Help Desk Phone and Remote Maintenance Plan:
To maintain a robust and reliable IT Infrastructure with smooth operation throughout the term of the maintenance plan. Also to keep Client informed at all times of any and all discovered vulnerabilities and weaknesses in the IT infrastructure and security, with knowledge of how to solve these problems in a cost effective and timely manner, as requested and as the need arises.
Help Desk Phone and Remote Maintenance Procedure:
This type of support is appropriate for minor IT issues which can be addressed quickly via telephone and possibly Remote Access Support (Team Viewer, for example). Where the IT issue cannot be addressed via Phone and Remote solution, a reduced call out fee which is 50% less than the standard non-contract rate will be available. This maintenance support plan is offered subject to the conditions shown below.
Conditions:
511 Tech Solutions offers Help Desk Phone and Remote maintenance contract to Sole Trader or Small Companies, if and only when all necessary corrective maintenance jobs have been completed in their entirety. These necessary corrective maintenance jobs are discovered and documented after the initial survey has been conducted.
Help Desk Phone and Remote Maintenance Plan Costs (Yearly):
Service: Free telephone and remote diagnostics response to queries (response guaranteed within 4 normal working hours)
|
Client |
Rate (per Annum) |
|
Sole Trader (up to 2 computers) |
€150 |
|
Small Company ( 1 to 4 computers) |
€225 |
|
Small Company ( up to 10 computers) |
€450 |
511 IT Support Call-out Rates (Hourly)
|
Service |
Non Contract Rate |
Contract Rate |
|
On-Site diagnostics & repair – Client Units |
€ 80 per hour |
€ 40 per hour |
|
On-Site diagnostics & troubleshooting - Server |
€ 100 per hour |
€ 50 per hour |
Notes:
Service Prices above exclude VAT at 13.5%
Installation of new hardware units, devices, or software, or installation of new or upgraded units, or supply of consumables (printer inks, etc) will be invoiced separately.
511 Tech Solutions – Maintenance Support Contract – Request
Name of Client:
Initial Survey Completed [ ]
Initial Maintenance Tasks Completed [ ]
Date Completed:
511 Tech Solutions – Maintenance Support Contract - SignUp
Method of Payment:-
Company Cheque [ ]
Credit Card [ ]
Contact Name :
Signature of Company Contact:
511 North Circular Road, Dublin 1 Phone: 01-8197834 Mobile: 085-1234154 / 087-7909824